FREQUENTLY ASKED QUESTIONS

QUICK FINDS

  • Shipping + Delivery

    How long will my order take to ship?

  • Returns + Exchanges

    What is the Return + Exchange policy?

  • Jewelry Care

    How to care for your jewelry?

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Shipping + Delivery

When will my order ship?

Our processing time is 1-3 business days from the date of your order confirmation. You will be notified with tracking when your package has shipped. Processing time is subject to change and may take longer during new drops or launches due to high order volume. All orders received before 1 pm EST will be processed the same day; any orders placed after 1 pm EST will be processed on the following business day. Orders placed Friday after 1 pm EST will ship the following Monday. However, during federal and U.S. holidays, processing may take 5-7 business days from the date of your order confirmation.

If you have any questions or concerns about your order, please contact us at info@nodoryjewelry.

How long shipping takes?

Our shipping options are Standard (3-4 business days), Economy (5 - 8 business days), and free Economy ground shipping on all domestic orders over $100. If you would like to expedite your order, select Express at checkout. The shipping price will be calculated at checkout.We are unable to ship to P.O. boxes at this time.

How can I change or cancel my order?

We are not able to make any changes to an order or cancel it once it has been shipped. We are happy to assist you with returning an order once you receive it. If you notice an immediate change before your order has shipped, please email us.

Please send us an email at info@nodory.com to cancel. You must cancel within an hour of placement of the order.

How can I track my order?

You will receive a confirmation email with all order details, as soon as your order is placed. Once your order ships, we’ll send you a separate email with tracking information. If you have not received an order confirmation email—please check your spam folder or reach out to info@nodory.com.

Need to check up on your order? If you have an account with us, log in to your account. Go to “my orders” and click “view order.” Then click “track your order” and a pop-up will appear with a tracking link. 

If you don’t have an account with us, or have not received an order confirmation, email us at info@nodory.com with your order number, billing last name, and email address or zip code, and we will resend.  

What do I do if my jewelry is defective or I received the wrong order?

Damaged items must be reported within 7 days of receipt. All damages should be reported to info@nodory.com.

Be sure to include your order number and a photo of the defective or incorrect piece and we will contact you with the next steps in replacing it with a new item.

What if I never receive my package or is lost?

If you have reason to believe your package has been lost or stolen, we suggest looking around the vicinity of the shipping address, checking with your neighbors, and waiting a minimum of three business days to see if anything turns up. After 3 days please contact shipping carrier customer care to initiate a lost package investigation. Please allow 3 - 5 business days for the USPS investigation and for NODORY customer care to contact you for the next steps. NODORY is not is not responsible for lost or stolen packages. If after the investigation your package was claimed as lost, we are more than happy to re-ship a new order under the signature required if your item(s) are still in stock, otherwise we will issue a refund.

DOMESTIC SHIPPING (Within the United States)

  • Shipping Method - No Rush , Delivery Estimate- 5-7 business days, Shipping Carrier USPS - File a Claim with USPS

INTERNATIONAL SHIPPING (Outside the United States)

Shipping Method Express, Delivery Estimate 3-5 business days, Shipping Carrier DHL - File a Claim with DHL

How do I change my shipping address?

For security reasons, once the order is verified, the shipping address cannot be modified or changed.

Returns & Exchange

Do you accept returns or exchanges?

We accept returns of eligible products purchased online through our website within 7 days of delivery of an order, with the exception of items marked as Final Sales, Made to Order, Gift Cards, Pierced Earrings or Custom Orders.

All orders must be returned within 7 days of requesting a return for a full refund, minus shipping. Returned items must be in the same condition as they were received, unworn, or returned will not be granted.  

We do not accept any international returns at the moment. If you wish to return your order, please reach out to info@nodory.com.

Items indicated as “final sale” at the time of purchase are not eligible for return, exchange, or merchandise credit.

For items over 14 days from delivery, unfortunately, we are unable to process a refund or credit at this time.

Returns will be charged a $8.00 re-stocking fee which will be deducted from your refund total.*Any item(s) that are not included in return, that were in original order, will be deducted from refund. *We are working hard to have free returns in the future our apologies ! Buyers are responsible for return shipping cost.

When will I get my refund?

You can expect to see your refund on your account within 5-7 business days.

What is the Return Process?

All orders must be initiated 7 days from receiving your package and returned within 14 days for a refund. To start a new return, reach out to info@nodory.com with your return request. Make sure to include your order number. Once your return begins processing, you will receive a confirmation email.

Pack the items you are returning in the original package; enclose the original packing slip in your return package.

Seal the box securely and adhere the return shipping label included with your order to the package.

Packages can either be dropped off at any authorized USPS location, or you can schedule a pick-up via UPS. Please ensure the package is scanned for tracking purposes and obtain a receipt and record of your tracking number.

With regards to exchanges, the new item requested will be shipped once the returned item is accepted.

How do I track my returns or orders?

To track the status of your return, refer to your confirmation email. Once we receive your return, please allow 7 - 10 business days for your refund to process. Refunds are administered to the same form of payment originally used for purchase. Due to varying processing times between payment providers, please note that refunds can take up to 10 working days to show on your account. When your return and refund are fully processed, you will receive a confirmation email from NODORY customer care.

My Account/ My Orders

What are the payment methods that you accept?

We accept Visa, Mastercard, American Express, and PayPal. We only charge you after your order ships—please only click the “place order” button one time to avoid multiple authorizations. We do not accept checks, cash, or money orders online.

Discount Codes

If you are given a one-time use discount code, please apply it on checkout for a price reduction.

Order Inquiries

Out of Stock / Pre-Oder

If any item is pre-order, you will be able to purchase the item as normal, and we will ship it as soon as it arrives in stock. We will notify you on checkout of the expected ship date.   Please note pre-order products are susceptible to unforeseen processing delays, you will get an email from our customer service team if there are any issues with your order.

Pre-purchasing any item on NODORY is the best guarantee to secure your items before they sell out. If an item sells out, we may, or may not re-release, so please email us if there’s something you want and need!

How do I know that my items are genuine NODORY item?

Nodory.com is the only authorized online e-commerce site for authentic NODORY products. Any variation of the NODORY domain name is not affiliated with NODORY, and the authenticity of the products on such an e-commerce site cannot be confirmed. Just because it has the words “NODORY” in the domain name doesn’t mean you’ll get legitimate NODORY products or any products at all.

How to become a NODORY Insider?

Want to be a NODORY insider? Sign up with your email address and receive product updates, limited edition details, and exclusive offers before everyone else. Click to Sign Up

Quality Control

Do you offer repairs?

We currently don't offer repairs.

Where is NODORY made?

We work with different factories and jewelers around the world. Internationally, some of our jewelry is made in China, and locally, in New York and Los Angeles.

Materials

All NODORY jewelry is made from gold-filled jewelry that has an outer layer of 14k or 18k gold, our gold plated jewelry base metal is brass and vermeil jewelry base metal is sterling silver.

Jewelry Care

How to care for my jewelry?

Gold-Filled & Vermeil

- Avoid salt water, chlorine, body sweat and any harsh chemicals.

- Always put jewelry after applying lotion and perfume.

- Prolong your jewelry looking golden by removing before swimming, exercising, sleeping.

Gold Plated

- Apply lotion and perfume before putting jewelry.

- Avoid salt water, chlorine, body sweat and any harsh chemicals.

- Rinse jewelry with water and mild soap at the end of the day to prevent build up of oil, sweat etc.

For more information visit our Jewelry care  page .

Can I shower in my jewelry?

- Gold-Filled/ Vermeil jewelry is water resistant and can make contact with water. But pat dry as soon as you can to prolong the life. We recommend to avoid heavy soaps/shampoos, shower gels, lotion or oils as these can tarnish the jewelry brass metal.

- Gold Plated jewelry please don't shower with them and avoid lotions and any oils.

DIDN'T FIND YOUR ANSWER?

Don't hesitate to contact us.

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